Privacy Policy

TechSaga (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [techsaga.ca] or use our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal information you disclose to us

In Short: We only collect the information you choose to provide when interacting with TechSaga.

When you connect with us, whether it’s to explore our services (like web development, digital marketing, bookkeeping, or publications), request a consultation, or simply get in touch, we may collect personal details you voluntarily provide.

The type of information depends on how you interact with us and may include:

  • Your name
  • Company name
  • Phone number
  • Email address
  • Mailing or billing address
  • Subject or agenda you share while booking an appointment

 

Sensitive Information

We do not collect or process sensitive information (like financial, health, or biometric data).

Accuracy of Information

We ask that all information you provide is accurate and up to date. If your details change, please notify us so we can keep our records current.

How Do We Process Your Information?

We use the information we collect for purposes including:

  • To provide and deliver our services
  • To respond to your inquiries and requests
  • To improve and personalize your website experience
  • To communicate with you, including sending updates or promotional material (with your consent)
  • To comply with legal obligations and enforce our policies
  • To protect against fraud, security risks, or harm

What Legal Bases Do We Rely On To Process Your Information?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations
  • We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments

Sharing Your Personal Information

We do not sell your personal data. We may share it only in the following cases:

  • Service Providers: With trusted third parties for hosting, analytics, email delivery, or IT support.
  • Business Transactions: In case of a merger, acquisition, or sale of assets.
  • Legal Requirements: If required by law or to protect our rights and safety.

All third-party providers are bound by confidentiality and data protection obligations.

Cookies And Tracking Technologies

In Short: We may use cookies and other tracking technologies to collect and store your information.

Our website may use cookies and similar tracking tools to enhance your browsing experience. These technologies help us:

  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance and marketing efforts

You may choose to disable cookies in your browser settings, but doing so may limit certain features of our website.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 6 months. Once no longer needed, your data will be securely deleted or anonymized.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at connect@techsaga.ca.

What Are Your Privacy Rights?

In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. Depending on your location, you may have the right to:

  • Access, correct, or update your personal information
  • Request deletion of your data
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your data in portable format (where applicable)
  • Opt out of the sale or sharing of personal information (for California residents under CCPA)

To exercise your rights, please contact us at connect@techsaga.ca. We will respond within applicable legal timeframes.

Do We Make Updates To This Policy?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at connect@techsaga.ca.