Legacy contact center infrastructure and on-premise data systems were limiting scalability, inflating operational costs, and hurting customer experience.
Techsaga modernized legacy systems with cloud infrastructure and integrated omnichannel support, voice, chat, email, while ensuring smooth onboarding and zero downtime.
SynCore relied on manual deployment processes using Bitbucket and VMs, version control was haphazard, sensitive keys were exposed, test automation was weak, and the CI/CD pipeline lacked structure.
Techsaga designed and deployed a secure DevSecOps pipeline: automating code builds, embedding SAST/DAST scanning, implementing robust rollback mechanisms, and transitioning to Infrastructure as Code for dependable, policy-driven releases.
The client needed to integrate telehealth into their legacy EHR system, ensuring real-time data sync, HIPAA/GDPR compliance, and minimal disruption.
Techsaga built a secure, EHR‑synced telehealth platform with virtual consultations, automated data entry, encrypted messaging, and appointment scheduling.